Returning a STORM Device

Once the project is complete, the following process should be followed to return the STORM appliance to us:

1. Check that the STORM appliance is powered down. If the power LED is still illuminated, contact us and we’ll shut the device down remotely.
2. Disconnect the Mains Power Cable from the mains inlet on the Power Supply.
3. Disconnect the Power Supply from the power connector on the back of the STORM appliance.
4. Disconnect the network cable from the Ethernet connection on the back of the STORM appliance and the customer network connection.
5. Store all supplied components back inside the transit case that the device was delivered in.
6. Using the supplied Contents Checklist, check and tick-off each supplied item and sign the checklist to validate that all items shipped to you have been returned to us. Please note that any lost or damaged items will be chargeable at cost.
7. Place both USB Decryption Keys into the envelope provided, ensure the envelope is sealed and then post the envelope to SecureTeam from your nearest post box. It is important that the Decryption Keys don’t travel back with the STORM appliance, as this could allow your data on the device to be decrypted.
8. Remove the previous plastic document wallet from the front of the transit case and attach the new document wallet provided with the return address on it.
9. Attach the new security seal through the padlock hole on the transit case. This is to ensure that we are notified if the case has been opened or tampered with on its return to our offices.
10. Contact SecureTeam to let us know that the STORM appliance is ready to collect and one of our team will organise a courier with you to have the device returned to us.